Shipping & Returns

SHIPPING

We gladly accept returns of items that are unused and in their original packaging. Please contact us with 48 hours of your delivery date and we will be happy to issue you a refund in the form of a store credit minus any shipping charges occurred.
We do our best to make sure our customers are happy!

* All Returns will be processed as either a merchandise credit or as a refund to the original form of payment only.  

* Gift Cards, Cash Purchases, Promotional Items and items marked "Final Sale" are not eligible for return or exchange.  No exceptions.  

* To ensure that you receive a refund for returned items, all products MUST be in the original resalable packaging and in new, unused condition.  

* International Customs Charges / Taxes: To remain ethical in our business practices, we cannot mark international shipments as "gifts." Therefore, you will be charged customs taxes and or duty taxes on the items you purchase from us.  

Please send returns to:
The Mason Bar Company

Attn: Returns

255 Sagebrush Court

Valley Springs, CA 95252

Please save your tracking number when shipping items back to us, as we cannot issue refunds for any items that are lost by the post office or do not make it to us for any other reason.  

RETURNS

We do our best to ship your items within 3-5 business days (Monday - Friday).
Please note: MBC is not responsible for orders that are damaged enroute to your shipping address. We take pride in packing our items. If your order is damaged enroute and you chose a shipping method without insurance, you will be responsible for contacting the shipping carrier for replacement.
All First Class Shipping Methods do NOT include insurance.
All Priority Mail Shipping Methods include up to $100 insurance.
Thank you for understanding.

Lost / Damaged by Postal Service and or Carrier:
MBC is not responsible for any errors made by the postal service.  However, if your package has not been received within 3 weeks of receiving your shipping notificiation (6 weeks for international), please contact us via our contact page and we will direct you on how to file a claim with the postal service.  Thank you for your understanding with this.

Thank you for understanding.  

All terms are subject to change without notice.